Shipping policy

Last updated: October 17, 2026

Thank you for shopping with Qianmon. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing Orders are typically processed within 1 to 2 business days (excluding weekends and holidays). Once your order is processed and shipped out, you will receive a confirmation email containing your tracking number and a tracking link.

Shipping Methods & Delivery Times All orders are shipped directly from our fulfillment center in China to our customers worldwide, primarily focusing on the United States.

  • Estimated Delivery Time (US): 10–15 business days (depending on the destination and customs clearance).

  • Please note: Delivery times are estimates, not guarantees, and may occasionally be affected by carrier delays, peak holiday seasons, weather, or customs processing.

Shipping Costs

  • Free Standard Shipping: We proudly offer Free Standard Shipping on all orders across our available shipping destinations, with no minimum purchase required. No hidden fees at checkout!

Order Tracking Once your order ships, we'll email you a confirmation with a tracking number and link. Please note that tracking information may take a few days to update after the package leaves our international sorting facility.

Shipping Destinations We currently ship primarily to the United States, as well as within China. International orders may be subject to local customs duties, import taxes, or fees levied by the destination country's customs office. Any applicable local fees are the responsibility of the recipient.

Address Accuracy Please double-check your shipping address at checkout. If you need to make any corrections, please contact us as soon as possible. Once a package is in transit, we are unable to change the shipping address.

Lost, Damaged, or Delayed Packages If your order is lost, damaged, or severely delayed in transit, please contact us immediately, and we will work closely with the logistics carrier to resolve the issue for you.

Order Changes & Cancellations Need to change or cancel your order? Contact us promptly. We are happy to accommodate changes or cancel orders before they enter the fulfillment process, but once the package is in transit, we are unable to modify or cancel it.

Questions? If you have any questions about your shipment, feel free to reach out to our support team at jensengelanda979@gmail.com